AYUDAAN

4th April 2024

Data Policy

We value the confidentiality of information for visitors to our website and are dedicated to safeguarding your privacy. The Data Policy of Chainworks Digital Private Limited outlines why and when we collect personal information, how we utilize the data, and the measures in place to protect your privacy.

By visiting our website, submitting information via email, or using our services, you are considered to have agreed to the collection and utilization of your information outlined in this Data Policy. Both this Data policy and the Terms of Use will regulate your website usage.

By utilizing or accessing any services and features, you agree to abide by the practices outlined in this data policy. The definitions given in the Terms of Use apply to terminologies used in this policy. Generally, you can browse our website without disclosing personal information like your name, company, phone number, address, or email address etc..

Data Privacy Notice: Kindly take a moment to review our data privacy notice.

You might be requested to provide more detailed information about yourself. For instance, if you are interested in learning about us or our products, we might inquire about your name, company name, email address, and phone number (referred to as "User Information"). Sharing this information is voluntary; however, without it, you may not be able to submit your request or inquiry or use our services.

Web Cookies are utilized to monitor user activity and customize experiences on websites.

We use cookies to improve our service to you. Some cookies are essential for specific services to work correctly, while others are used to collect data on website usage to improve the site's user-friendliness. Certain cookies are temporary and are deleted when the browser is closed, while others are persistent and stay on the user's device for a set period.

"What are the reasons Chainworks utilizes cookies for?"

A cookie is a small text file that stores your browsing data to enhance future preferences. Here are the reasons why cookies are utilized:

1. Monitoring website traffic.
2. Recording the IP address used to access the website.
3. Noting the device type and operating system used for website access.
4. Logging the date and time of website access.
5. Tracking the pages visited by the user.

Data collected by Chainworks.

1. Our web server gathers IP addresses to collect specific aggregate data about the usage of our website. An IP address is a number automatically assigned to your computer whenever you browse the web.
2. Along with the IP address, we may gather non-personally identifiable information, which on its own cannot identify or contact you. This may include demographic information (like age, profession, industry, current location, or zip code), browser types, domain names, and statistical data regarding the use of our website.
3. Information provided by you during the account creation process.
4. Information provided by you when reaching out to us for inquiries, such as your name, email address, phone number, message content, attachments, and any additional details you decide to share.
5. Information provided by you when scheduling a meeting or requesting a demo of our services.
6. Information related to services purchased or transactions made.
7. We utilize authorized third-party service providers to assist in processing platform-based payment transactions. Additionally, for card transactions on our platform, we utilize tokenization services from certified third-party providers in alignment with relevant regulations. This information is managed and processed by these third parties, who may share it with card networks (e.g., Visa, Mastercard). These service providers are permitted to use, process, and transmit the necessary information for tokenization services in compliance with laws. These providers adhere to PCI-DSS standards, and no information provided for card transactions on our platform is stored.

Utilization of Information:

We utilize the gathered information for the following purposes:

• Communication regarding your interest in visiting the site or the services you have enrolled in.
• Conducting statistical analysis on the collected data.
• Utilizing the information to uphold the quality, effectiveness, and standards of Our Website, products, and services.
• Analyzing and tracking User behavior and trends.
• Assisting in strategic development, data collection, and analytics.
• Monitoring, maintaining, troubleshooting, and enhancing Our products, services, and associated features, including evaluating or creating new features.
• Internal record-keeping.
• Creating user profiles and marketing profiles.
• Auditing the usage of our products and services.
• Preventing potentially illegal activities and screening undesirable or abusive activities.
• Contacting for market research purposes, including sending marketing materials that may interest you, through soft-opt-in or opt-in methods.
• Detecting and preventing fraud.
• Soft opt-in consent is a specific form of consent that applies when there has been prior engagement with us.
• For other forms of e-marketing, explicit consent is required, where positive action is needed for consent, such as checking a provided tick box.

We strive to maintain the accuracy of the collected information. If your contact details change or you wish to remove specific contact information from our records, please inform us via email at hi@chainworks.io.

If you wish to opt-out of receiving information from us, kindly notify us via email at hi@chainworks.io or unsubscribe directly from the email. Please note that due to lead times on certain contacts, you may receive communications for a brief period after your opt-out request.

Information Stored in Log Files

Chainworks adheres to a standard procedure for utilizing log files, which record visitors' activities on websites. This practice is common among hosting companies and is part of the hosting services' analytics. The data gathered through log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable data. The primary aim of this data is to analyze trends, manage the site, monitor users' navigation on the website, and collect demographic insights.

Ensuring the Security of Your Personal Information

Although we implement all appropriate precautions and employ essential technical and organizational measures to safeguard personally identifiable information from loss, misuse, alteration, or destruction, transmitting data over the Internet may not be completely secure.

Therefore, we cannot guarantee the secure reception of any information sent to us through this medium, and sending such information is at your own risk.

Third-Party Websites:

By clicking on a link that directs you to an external website or location, you will exit our platform and be taken to a different site where another entity might gather personal or anonymous information about you. We do not oversee, assess, or bear responsibility for the content of these external websites. Please note that the conditions outlined in this Privacy Statement do not extend to the content or websites linked outside of this one, and they do not encompass any data collected once you click on links to these external websites.

Sharing Information with Third Parties

From time to time, we may be obligated by regulators, governmental, or judicial bodies to reveal any personal information they have acquired to abide by relevant laws, such as cyber laws. We retain the authority to share your information, including personal data, with third parties, including affiliated companies, to assist in service provision or carry out operational, technical, or other tasks on our behalf. This may involve distributing updates or newsletters to users.

Data Retention:

Any information shared with us may be kept by the organization as long as it is essential to meet our service commitments to our users and as required by law.

Business Ownership and Control Transition:

1. The company may, at times, expand or downsize its operations, which could involve selling or transferring control of all or part of the company. Any relevant information provided will be transferred along with that part, and the new owner or controlling party will be allowed, under this data policy, to use the information for its original intended purposes.
2. Information may also be shared with a potential buyer of the company or a portion of it.
3. In these situations, we will take measures to safeguard your privacy.

Updates made to the Privacy Policy:

We retain the authority to modify and adjust this data policy whenever necessary. To check if any changes have been made since your last visit, refer to the last updated date at the top of this page. It is advisable to review this privacy policy frequently to stay informed about its terms and any updates. Your use of the website implies acceptance of the terms outlined in the privacy policy, as modified or revised by us.

Provide information on resources.

We offer publicly available resources on our websites. Please be cautious about sharing personal information on blogs and other platforms that may result in unsolicited messages reaching you. Chainworks will not be responsible if you decide to reveal your personal details on such platforms. To delete your personal information from these resources, reach out to hi@chainworks.io.

Mechanism for Addressing Grievances:

If you have any complaints, requests, or concerns related to the use, processing, or disclosure of your information, or if there is a breach of these terms, please contact the designated grievance redressal officer. You can reach out via postal mail or send an email to hi@chainworks.io as indicated below.

If there are any complaints, abuse, or concerns regarding content, comments, or violations of these terms, they should be promptly reported to the designated Grievance Officer listed below. This can be done in writing or via email with an electronic signature.

Mr. Jitendra Sadangi (jfs@chainworks.io)

CM - 10, SINE CSRE Building, IIT Bombay 400076

Disclosure in compliance with legal obligations:

Please include the following details in your complaint:

• Identification of the information provided by you.
• Clearly state whether the information is personal or sensitive personal information.
• Provide your address, telephone number, or email address.
• Confirm that you believe the information has been mishandled or disclosed without authorization.
• Assert, under penalty of perjury, that the notice is accurate and that you are authorized to represent the owner of the allegedly infringed right.

The company might contact you to verify or address specific details regarding your complaint and the raised concerns. Any communication directed to a non-designated individual in this matter will not be the responsibility of the company. Feel free to reach out to us using the provided contact information if you have any inquiries or suggestions about the policy.

Personal information may be revealed if we genuinely believe it is essential to adhere to the law or legal procedures (like responding to a warrant, subpoena, or court order), safeguard against misuse of our website, or protect the rights, property, or safety of ourselves, our customers, the public, or national security needs.

WE, ALONG WITH OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS, WILL NOT BE HELD RESPONSIBLE FOR ANY ACTIONS OR OVERSIGHTS BY THIRD PARTIES, UNAUTHORIZED DATA INTERCEPTIONS, OR BREACHES CAUSED BY THIRD PARTIES. ADDITIONALLY, WE ARE NOT LIABLE FOR ANY DAMAGES RELATED TO THE OPERATION OF SYSTEMS, EQUIPMENT, FACILITIES, OR SERVICES PROVIDED BY INTERCONNECTED THIRD-PARTY SERVERS.

A Special Note Regarding Children:

The website is not intended for individuals under 18 years of age. Children under 18 are prohibited from registering or using the service or sharing personal information. Should we find that we have obtained personal data from a child under 18, we will promptly delete it. If you suspect that your child has provided such information on our site, please reach out to us immediately, and we will make every effort to swiftly remove the data from our records.